INTRODUCTION
We at Countrysidestores.com,
("Countryside Stores," "we," "us," or
"our") know that our users ("you," "your," or
"yourself") care about how your personal information is used and
shared, and we take your privacy seriously. Please read the following to learn
more about our Privacy Policy. By visiting or using the
www.countrysidestores.com website and domain name, any other linked pages,
features, content, mobile applications, and any other services we offer from time
to time in connection with any of the foregoing (collectively, the
"Website"), you agree to the practices and policies set forth in this
Privacy Policy, and you hereby acknowledge and consent to our collection, use,
and sharing of your information as described in this Privacy Policy.
Capitalized terms that are not defined in this Privacy Policy have the meaning
given to them in our Terms of Use.
Note: Our privacy policy is subject to
change at any time without notice. To make sure you are aware of any changes,
please review this policy periodically.
By visiting this Website or mobile
application you agree to be bound by the terms and conditions of this Privacy
Policy. If you do not agree please do not use or access our Website.
By mere use of the Website, you
expressly consent to our use and disclosure of your personal information in
accordance with this Privacy Policy. This Privacy Policy is incorporated into
and subject to the Terms of Use.
WHAT INFORMATION DOES
COUNTRYSIDESTORES.COM COLLECT?
When you use our Website, we collect
and store your personal information which is provided by you from time to time.
The primary reason we collect your personal information is for processing your
order, shipping the ordered product and for customer service. For instance, we
may contact you to provide you an update on your order, information regarding
the shipping status or to clarify questions related to your order. Our goal in
doing so is to provide you a safe, efficient, smooth and customized experience.
This allows us to provide services and features that most likely meet your
needs, and to customize our Website to make your experience safer and easier
and help improve the quality of our products, services, website content and
navigation and other features offered on our website. More importantly, while
doing so we collect personal information from you that we consider necessary
for achieving this purpose.
In general, you can browse the
Website without telling us who you are or revealing any personal information
about yourself. Once you give us your personal information, you are not
anonymous to us. Where possible, we indicate which fields are required and
which fields are optional. You always have the option to not provide
information by choosing not to use a particular service or feature on the
Website. We may automatically track certain information about you based upon
your behaviour on our Website. We use this information to do internal research
on our users' demographics, interests, and behaviour to better understand,
protect and serve our users. This information is compiled and analysed on an
aggregated basis. This information may include the URL that you just came from
(whether this URL is on our Website or not), which URL you next go to (whether
this URL is on our Website or not), your computer browser information, and your
IP address. We use data collection devices such as "cookies" on
certain pages of the Website to help analyse our web page flow, measure
promotional effectiveness, and promote trust and safety. "Cookies"
are small files placed on your hard drive that assist us in providing our
services. We offer certain features that are only available through the use of
a "cookie". We also use cookies to allow you to enter your password
less frequently during a session. Cookies can also help us provide information
that is targeted to your interests. Most cookies are "session
cookies," meaning that they are automatically deleted at the end of a
session. You are always free to decline our cookies if your browser permits,
although in that case you may not be able to use certain features on the
Website and you may be required to re-enter your password more frequently
during a session.
Additionally, you may encounter
"cookies" or other similar devices on certain pages of the Website
that are placed by third parties. We do not control the use of cookies by third
parties.
If you choose to buy on the Website,
we collect information about your buying behaviour.
If you transact with us, we collect
some additional information, such as a billing address, a credit / debit card
number and a credit / debit card expiration date and/ or other payment
instrument details and tracking information from cheques or money orders.
If you choose to post messages on our
message boards, chat rooms or other message areas or leave feedback, we will
collect that information you provide to us. We retain this information as
necessary to resolve disputes, provide customer support and troubleshoot
problems as permitted by law.
If you send us personal
correspondence, such as emails or letters, or if other users or third parties
send us correspondence about your activities or postings on the Website, we may
collect such information into a file specific to you.
We collect personally identifiable
information (email address, name, phone number, credit card / debit card /
other payment instrument details, etc.) from you when you set up a free account
with us. While you can browse some sections of our Website without being a
registered member, certain activities (such as placing an order) do require
registration. We do use your contact information to send you offers based on
your previous orders and your interests.
USE OF DEMOGRAPHIC / PROFILE DATA /
YOUR INFORMATION
We use personal information to
provide the services you request. To the extent we use your personal
information to market to you, we will provide you the ability to opt-out of
such uses. We use your personal information to resolve disputes; troubleshoot
problems; help promote a safe service; collect money; measure consumer interest
in our products and services, inform you about online and offline offers,
products, services, and updates; customize your experience; detect and protect
us against error, fraud and other criminal activity; enforce our terms and
conditions; and as otherwise described to you at the time of collection.
With your consent, we will have
access to your SMS, contacts in your directory, location and device
information. We may share this data with our affiliates. In the event that consent
to this such use of data is withdrawn in the future, we will stop collection of
such data but continue to store the data and use it for internal purposes to
further improve our services.
We may also request you to provide
your PAN, GST Number, Government issued ID cards/number and Know-Your-Customer
(KYC) details to: (i) check your eligibility for certain products and services
including but not limited to credit and payment products; (ii) issue GST
invoice for the products and services purchased for your business requirements;
(iii) enhance your experience on the Platform and provide you access to the
products and services being offered by us, sellers, affiliates or lending
partners. You understand that your access to these products/services may be affected
in the event consent is not provided to us.
In our efforts to continually improve
our product and service offerings, we collect and analyse demographic and
profile data about our users' activity on our Website.
We identify and use your IP address
to help diagnose problems with our server, and to administer our Website. Your
IP address is also used to help identify you and to gather broad demographic
information.
We may occasionally ask you to
complete optional online surveys. These surveys may ask you for contact
information and demographic information (like pin code, age, or income level).
We use this data to tailor your experience at our Website, providing you with
content that we think you might be interested in and to display content
according to your preferences.
SHARING OF PERSONAL INFORMATION
We may share personal information
with our other corporate entities and affiliates. These entities and affiliates
may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal information
to third parties. This disclosure may be required for us to provide you access
to our Services, to comply with our legal obligations, to enforce our User
Agreement, to facilitate our marketing and advertising activities, or to prevent,
detect, mitigate, and investigate fraudulent or illegal activities related to
our Services. We do not disclose your personal information to third parties for
their marketing and advertising purposes without your explicit consent.
We may disclose personal information
if required to do so by law or in the good faith belief that such disclosure is
reasonably necessary to respond to subpoenas, court orders, or other legal
process. We may disclose personal information to law enforcement offices, third
party rights owners, or others in the good faith belief that such disclosure is
reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims
that an advertisement, posting or other content violates the rights of a third
party; or protect the rights, property or personal safety of our users or the
general public.
We and our affiliates will share /
sell some or all of your personal information with another business entity
should we (or our assets) plan to merge with, or be acquired by that business
entity, or re-organization, amalgamation, restructuring of business. Should
such a transaction occur that other business entity (or the new combined
entity) will be required to follow this privacy policy with respect to your
personal information.
COOKIES
We use data collection devices such
as "cookies" on certain pages of the Platform to help analyse our web
page flow, measure promotional effectiveness, and promote trust and safety.
"Cookies" are small files placed on your hard drive that assist us in
providing our services. Cookies do not contain any of your personal
information. We offer certain features that are only available through the use
of a "cookie". We also use cookies to allow you to enter your
password less frequently during a session. Cookies can also help us provide
information that is targeted to your interests. Most cookies are "session
cookies," meaning that they are automatically deleted from your hard drive
at the end of a session. You are always free to decline/delete our cookies if
your browser permits, although in that case you may not be able to use certain
features on the Platform and you may be required to re-enter your password more
frequently during a session. Additionally, you may encounter
"cookies" or other similar devices on certain pages of the Platform
that are placed by third parties. We do not control the use of cookies by third
parties. We use cookies from third-party partners such as Google Analytics for
marketing and analytical purposes. Google Analytics help us understand how our
customers use the site. You can read more about how Google uses your Personal
Information here: https://www.google.com/intl/en/policies/privacy/. You can
also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout.
LINKS TO OTHER SITES
Our Website links to other websites
that may collect personally identifiable information about you. Countryside
Stores is not responsible for the privacy practices or the content of those
linked websites.
E-MAIL AND OTHER COMMUNICATIONS:
We may contact you, by email or other
means. For example, we may send you promotional offers on behalf of other
businesses, or communicate with you about your use of the Website. Also, we may
receive a confirmation when you open an email from us. If you do not want to
receive email or other mail from us, please indicate your preference by either
unsubscribing from the email or writing to us at [email protected].
SECURITY PRECAUTIONS
Our Website has stringent security
measures in place to protect the loss, misuse, and alteration of the
information under our control. Whenever you change or access your account
information, we offer the use of a secure server. Once your information is in
our possession, we adhere to strict security guidelines, protecting it against
unauthorized access.
CHOICE/OPT-OUT
We provide all users with the
opportunity to opt-out of receiving non-essential (promotional,
marketing-related) communications from us on behalf of our partners, and from
us in general, after setting up an account.
If you want to remove your contact
information from all www.countrysidestores.com lists and newsletters, please
visit unsubscribe.
ADVERTISEMENTS ON
WWW.COUNTRYSIDESTORES.COM
We use third-party advertising
companies to serve ads when you visit our Website. These companies may use
information (not including your name, address, email address, or telephone
number) about your visits to this and other websites in order to provide
advertisements about goods and services of interest to you.
YOUR CONSENT
By using the Website and/or by
providing your information, you consent to the collection and use of the
information you disclose on the Website in accordance with this Privacy Policy,
including but not limited to Your consent for sharing your information as per
this privacy policy.
If we decide to change our privacy
policy, we will post those changes on this page so that you are always aware of
what information we collect, how we use it, and under what circumstances we
disclose it.
GRIEVANCES
In accordance with Information
Technology Act 2000 and rules made there under, the name and contact details of
the Grievance Officer are provided below:
Ms. Avantika Soni
Designation: Sr. Manager - Operations
SHOPNEST DIGITAL LLP
Contact us: [email protected]
Phone: +91 9417896139
Time: Mon - Sat (10:00 - 18:00)
QUERIES
If you have a query, issue, concern,
or complaint in relation to collection or usage of your personal information
under this Privacy Policy, please contact us at the contact information
provided above.